Cloud Support Engineer - Sagemaker, Vision & other, Support Engineering
Description For Cloud Support Engineer - Sagemaker, Vision & other, Support Engineering
Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all cloud products, assisting a global list of companies and developers in leveraging AWS services for their mission-critical applications.
Your responsibilities will include:
- Learning and using groundbreaking technologies
- Applying advanced troubleshooting techniques to provide unique solutions
- Interacting with leading engineers worldwide
- Partnering with AWS teams to reproduce and resolve customer issues
- Providing feedback to internal teams on service improvements
- Driving customer communication during critical events
- Leading projects to enhance support processes and customer experience
- Creating technical content for the developer community
- Tackling complex customer problems spanning multiple AWS services
The role requires expertise in Machine Learning concepts, Hadoop administration, Linux, networking, and programming skills (preferably in Java or Python). You'll be part of the AWS Support team, working at the forefront of transformational cloud technology.
AWS values diverse experiences and work-life harmony. The company offers inclusive team culture, mentorship opportunities, and resources for career growth. Join AWS to be part of a team that's shaping the future of cloud computing and helping customers succeed in the digital age.
Responsibilities For Cloud Support Engineer - Sagemaker, Vision & other, Support Engineering
- Learn and use groundbreaking technologies
- Apply advanced troubleshooting techniques to provide unique solutions
- Interact with leading engineers worldwide
- Partner with AWS teams to reproduce and resolve customer issues
- Provide feedback to internal teams on service improvements
- Drive customer communication during critical events
- Lead projects to enhance support processes and customer experience
- Create technical content for the developer community
- Tackle complex customer problems spanning multiple AWS services
Requirements For Cloud Support Engineer - Sagemaker, Vision & other, Support Engineering
- Good understanding of Machine Learning concepts, algorithms, and data preparation techniques
- Expertise in Hadoop Administration, support, and troubleshooting
- Good understanding of Linux and Networking concepts
- Intermediate programming/scripting skills, preferably in Java or Python
- Experience with data preparation techniques for training
- Experience with training models, hyperparameter tuning, hosting, and deployment of models
- Understanding of common ML algorithms such as Linear Learner, Decision-Trees, Kmeans, etc.
- Experience with one or more ML Frameworks such as Tensorflow, Pytorch, etc.
Benefits For Cloud Support Engineer - Sagemaker, Vision & other, Support Engineering
- Mentorship opportunities
- Career growth resources
- Inclusive team culture
- Work-life harmony
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