Cloud Support Engineer (Security)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. As a Cloud Support Engineer (Security) at Amazon Web Services, you will be at the forefront of transformational cloud technology, assisting a global list of companies and developers in leveraging AWS services for their mission-critical applications.

Key responsibilities include:

• Learning and using groundbreaking technologies
• Applying advanced troubleshooting techniques to provide unique solutions
• Interacting with leading engineers worldwide
• Partnering with Amazon teams to reproduce and resolve customer issues
• Providing feedback to internal teams on service improvements
• Driving customer communication during critical events
• Leading projects to enhance support processes and customer experience
• Creating technical content for the developer community
• Addressing complex customer problems across multiple AWS services

You'll work in a diverse and inclusive team culture, with ongoing learning experiences and mentorship opportunities. AWS values work-life harmony and offers flexibility in the working culture. This role provides an excellent opportunity to grow your career in cloud computing and security while working with cutting-edge technologies and global customers.