Cloud Support Engineer- Security

AWS is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing with continuous innovation.
$80,000 - $130,000
Security
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud · Cybersecurity

Description For Cloud Support Engineer- Security

Amazon Web Services (AWS) is seeking a Cloud Support Security Engineer to join their world-class support team. This role sits at the intersection of cloud computing and security, focusing on AWS's security-focused services including IAM, GuardDuty, Shield, and KMS. As a Cloud Support Security Engineer, you'll be instrumental in helping customers implement robust security solutions while acting as a 'Cloud Ambassador' across AWS products.

The position offers unique opportunities to work with cutting-edge cloud technologies while solving complex security challenges for a global customer base. You'll be part of AWS Support, which operates on a follow-the-sun model with Premium Support sites located globally, ensuring a balanced work-life harmony with no mandatory overtime or after-hours on-call requirements.

The role combines technical expertise with customer service excellence, requiring strong communication skills and deep security knowledge. You'll troubleshoot sophisticated security implementations, provide architectural guidance, and ensure customers follow best practices for cloud security. The position offers extensive career development opportunities, including the chance to mentor others, develop training materials, and contribute to the AWS knowledge base through technical content creation.

AWS values diversity and provides an inclusive environment where different perspectives are welcomed. The company offers comprehensive benefits, professional development resources, and a culture that promotes continuous learning. This role is perfect for security professionals who are passionate about cloud computing and want to be at the forefront of helping organizations secure their cloud infrastructure.

Last updated 35 minutes ago

Responsibilities For Cloud Support Engineer- Security

  • Solve customer security-related cases through various contact channels
  • Apply advanced troubleshooting techniques for customer solutions
  • Work with AWS services including IAM, GuardDuty, Shield, KMS, CloudTrail
  • Partner with development teams on complex issues
  • Drive customer communication during critical events
  • Write tutorials and technical articles for the developer community
  • Coach/mentor new hires and develop training materials

Requirements For Cloud Support Engineer- Security

Python
Java
Linux
  • 2+ years of experience with secure corporate access and communications
  • Knowledge of system administration and troubleshooting (Linux and/or Windows)
  • Strong English communication skills (written and spoken)
  • Understanding of identity access management and cryptography concepts
  • Experience with security and vulnerability management

Benefits For Cloud Support Engineer- Security

Medical Insurance
Visa Sponsorship
  • Career advancement opportunities
  • Comprehensive training programs
  • No mandatory overtime or after-hours on-call
  • Global work environment
  • Inclusive team culture
  • Work-life harmony
  • Mentorship programs
  • Professional development resources

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