Cloud Support Engineer (Security)

AWS Sales, Marketing, and Global Services (SMGS) is seeking a Cloud Support Engineer (Security) to join their team. As a member of the AWS Support team, you'll be at the forefront of transformational cloud technology, assisting a global list of companies and developers using AWS services.

Key responsibilities include:

• Learning and using groundbreaking technologies
• Applying advanced troubleshooting techniques to provide unique solutions
• Interacting with leading engineers worldwide
• Partnering with Amazon teams to reproduce and resolve customer issues
• Providing feedback to internal teams on service improvements
• Driving customer communication during critical events
• Leading projects to improve support processes and customer experience
• Writing tutorials and technical articles for the developer community
• Working on complex customer problems spanning multiple AWS services

The ideal candidate will have:

• Bachelor's degree or equivalent experience in a technical position
• 2+ years of network, security, and operating system support experience
• 2+ years of distributed systems experience
• 2+ years of information security and compliance experience

Preferred qualifications:

• Experience deploying Identity and Access Management systems (e.g., SSO, SAML)
• Understanding of Cloud Security across Identity, Monitoring, Auditing, and Cryptography
• Knowledge of security technologies like NextGen FW, WAF, SIEM, and Endpoint Security

AWS values diverse experiences and fosters an inclusive team culture. They offer mentorship, career growth opportunities, and strive for work-life harmony. Join AWS to be part of a team passionate about cloud computing and delivering world-class support to customers.