Cloud Support Engineer - Security and Crypto (SNC)

AWS is seeking a Cloud Support Engineer specializing in Security and Crypto to join their global support organization. This role combines technical expertise in cloud security with customer-facing support responsibilities. You'll work with AWS security services including IAM, Cognito, Certificate Manager, KMS, CloudTrail, CloudHSM, and AWS Organizations.

As a Cloud Support Engineer, you'll be at the forefront of cloud technology, helping customers implement secure solutions and best practices. The role involves troubleshooting complex security issues, providing technical guidance, and ensuring customer success with AWS security services. You'll have the opportunity to work with a diverse range of customers, from startups to Global 500 companies.

The position offers significant growth potential through continuous learning, mentorship opportunities, and exposure to cutting-edge cloud technologies. You'll be part of AWS's follow-the-sun support model, working with a global team to provide 24/7 customer support. The role combines technical problem-solving with customer service, requiring both strong security knowledge and excellent communication skills.

AWS values diversity and inclusion, offering various employee-led affinity groups and learning experiences. The company provides comprehensive benefits, including medical coverage, equity compensation, and sign-on payments. With a hybrid work model, you'll have flexibility while maintaining opportunities for in-person collaboration.

This is an excellent opportunity for someone with security expertise who wants to grow their career in cloud computing while making a direct impact on customer success. The role offers competitive compensation, comprehensive benefits, and the chance to work with leading cloud technologies at a company known for innovation.