Cloud Support Engineer - Security Identity and Protection

AWS is seeking a Cloud Support Engineer specializing in Security Identity and Protection to join their global support organization. This role represents a unique opportunity to work with AWS's comprehensive suite of security services including IAM, IAM Identity Center, Inspector, GuardDuty, Config, Security Hub, and Audit Manager.

As a Cloud Support Engineer, you'll be at the forefront of cloud security, working directly with customers to implement and maintain robust security solutions. The role combines technical expertise with customer service, requiring both deep security knowledge and excellent communication skills. You'll be responsible for troubleshooting complex security issues, providing best practices guidance, and ensuring customers can effectively leverage AWS's security services.

The position offers significant growth potential within AWS's dynamic environment. You'll continuously learn new technologies, develop technical skills, and have opportunities to mentor others. The role operates on a follow-the-sun model, supporting a global customer base, and requires flexibility to work different schedules including occasional weekends.

AWS values diverse experiences and fosters an inclusive culture through employee-led affinity groups and ongoing learning opportunities. The company offers competitive compensation ($71,100 - $158,900 based on location) plus comprehensive benefits, including medical coverage and career development resources.

This role is ideal for someone with a background in cybersecurity or technical support who is passionate about cloud security and customer service. You'll need at least 1 year of relevant experience and strong knowledge of security concepts, particularly in identity and access management. The position offers the chance to work with cutting-edge technology while making a significant impact on customers' security posture.

Working at AWS means joining a team that prioritizes security as "job zero" and believes in the critical importance of strong security practices for cloud computing. You'll be part of an organization that not only leads in cloud technology but also invests heavily in employee development and maintaining an inclusive workplace culture.