Cloud Support Engineer - Security Identity and Protection
Description For Cloud Support Engineer - Security Identity and Protection
AWS is seeking a Cloud Support Engineer specializing in Security Identity and Protection to join their global support organization. This role represents an exciting opportunity to work with AWS's comprehensive suite of security services including IAM, IAM Identity Center, Inspector, GuardDuty, Config, Security Hub, and Audit Manager.
As a Cloud Support Engineer, you'll be at the forefront of cloud security, working directly with customers to implement and optimize their security solutions. The role combines technical problem-solving with customer service, requiring both deep technical knowledge and excellent communication skills. You'll be responsible for handling customer cases through multiple channels, providing advanced troubleshooting, and delivering tailored solutions.
The position offers significant growth potential, with opportunities to contribute beyond direct customer support. You'll have the chance to develop training materials, participate in hiring, mentor new team members, and work on process improvements. AWS values continuous learning, providing resources and support for professional development.
Working at AWS means joining a pioneer in cloud computing that continues to innovate and lead the industry. The company promotes an inclusive culture through employee-led affinity groups and ongoing learning experiences. The role offers competitive compensation, including equity opportunities and comprehensive benefits.
The ideal candidate will have experience in cybersecurity, particularly in identity and access management, along with strong troubleshooting skills. You'll need to be comfortable working in a fast-paced environment and be willing to work a flexible schedule that may include weekends.
This role is perfect for someone who is passionate about cloud security, enjoys solving complex technical challenges, and wants to work with cutting-edge technology while helping customers succeed in their cloud journey. Join AWS to be part of a team that considers security as "job zero" and helps shape the future of cloud computing security.
Responsibilities For Cloud Support Engineer - Security Identity and Protection
- Solve customer cases through various contact channels (telephone, email, web/chat)
- Apply advanced troubleshooting techniques to provide tailored solutions
- Drive initiatives to improve support-related processes and customer experience
- Provide feedback to internal AWS teams on service improvements
- Work on complex customer problems spanning multiple AWS services
- Coach/mentor new team members
- Work 5 days a week on a rotational basis including weekends
Requirements For Cloud Support Engineer - Security Identity and Protection
- 1+ years of software development or technical support experience
- Experience troubleshooting and debugging technical systems
- Bachelor's degree in Engineering/Computer Science/Mathematics or related field
- Experience in cybersecurity (identity and access management, federation, vulnerability detection)
- Working knowledge of TCP/IP model and OSI fundamentals
- Understanding of DNS, DHCP, network connection best practices
- Knowledge of OS filesystems
Benefits For Cloud Support Engineer - Security Identity and Protection
- Medical, financial, and other benefits
- Equity compensation
- Mentorship and career growth opportunities
- Ongoing learning experiences
- Employee-led affinity groups
