Cloud Support Engineer-Security (Japanese Fluency), AWS Support Engineering

Amazon Web Services (AWS), the world's leading cloud provider, is seeking a Cloud Support Engineer specializing in Security with Japanese language fluency. This role combines technical expertise in cloud security with customer support excellence, operating within AWS's global support engineering team. The position offers a unique opportunity to work with cutting-edge cloud technologies while solving complex security challenges for AWS's diverse customer base.

The role involves providing advanced technical support across AWS's comprehensive suite of security services, including CloudTrail, AWS Config, VPC, Security Groups, and IAM. You'll be responsible for troubleshooting sophisticated security configurations, offering best practices guidance, and ensuring customers maintain robust cloud security postures.

As part of AWS's follow-the-sun support model, you'll collaborate with teams globally, requiring flexibility in working hours including rotational weekend shifts. The position offers significant growth opportunities, including mentoring new team members, developing training materials, and contributing to process improvements that enhance the customer support experience.

The ideal candidate brings strong technical foundations in system administration, networking, and cloud security, combined with excellent communication skills in both English and Japanese. This bilingual requirement is crucial for supporting AWS's Japanese customer base while collaborating with global teams.

AWS offers competitive compensation ranging from $86,000 to $185,000 based on location and experience, plus comprehensive benefits including equity and sign-on bonuses. The role provides extensive professional development opportunities through AWS's robust training programs and exposure to diverse technical challenges.

This position represents an excellent opportunity for security-focused technologists who are passionate about cloud computing and customer service to join AWS's industry-leading team. You'll be at the forefront of cloud security, helping customers navigate complex challenges while growing your expertise in cloud technologies.