Cloud Support Engineer-Storage and Content Delivery (Japanese Fluency)

Amazon Web Services (AWS), the world's leading cloud provider, is seeking a Cloud Support Engineer with Japanese fluency to join their global support engineering team. This role combines technical expertise with customer service excellence, focusing on storage and content delivery solutions.

As a Cloud Support Engineer, you'll be at the forefront of cloud computing technology, working with AWS's extensive suite of 200+ products and services. Your primary responsibility will be solving complex technical issues for customers through various channels including web, live chat, and telephone support. The role requires strong troubleshooting skills across multiple AWS services and the ability to provide tailored solutions to meet customer needs.

The position offers significant growth opportunities, including the chance to mentor new hires, develop training materials, and work on strategic initiatives to improve support processes. You'll receive comprehensive training, both self-paced and instructor-led, to ensure your success in the role. The team operates on a follow-the-sun model, requiring flexibility to work various shifts including nights, weekends, and holidays.

Key technical requirements include experience with system administration (Linux/Windows), networking protocols, and storage architectures. Japanese fluency is essential, along with either a Bachelor's degree in a technical field or equivalent experience. The role offers competitive compensation ranging from $71,100 to $158,900 based on location and experience, plus comprehensive benefits including medical coverage, 401k, and educational support.

AWS values diversity and promotes an inclusive culture through employee-led affinity groups and ongoing learning experiences. The company emphasizes work-life harmony with flexible work arrangements and provides extensive career development resources. This is an excellent opportunity for technically-minded professionals who are passionate about cloud computing and want to grow their careers with the industry leader in cloud services.