Cloud Support Engineer (Storage and Content Delivery) - Mandarin Speaker

Amazon Web Services (AWS) is seeking a Cloud Support Engineer with Mandarin language skills to join their global support team. This role sits at the intersection of customer service and technical expertise, where you'll be a 'Cloud Ambassador' supporting AWS's comprehensive suite of cloud services.

As a Cloud Support Engineer, you'll be working with cutting-edge cloud technologies while helping customers optimize their AWS infrastructure. The position requires strong technical skills in Linux/Unix systems, networking protocols, and storage architectures, combined with excellent problem-solving abilities and Mandarin language fluency.

Your day-to-day responsibilities will include solving complex technical issues across multiple AWS services, creating technical documentation, and working directly with customers through various communication channels. You'll also have opportunities to mentor new team members, develop training materials, and contribute to process improvements.

AWS offers a robust career development path with opportunities for advancement across the organization. The company values diversity and inclusion, promoting a culture where different perspectives are celebrated. You'll be part of a global team operating on a follow-the-sun model, ensuring 24/7 customer support.

The ideal candidate combines technical expertise with strong communication skills, as you'll be interfacing with customers and internal teams regularly. This role offers exposure to the latest cloud technologies, opportunities to work with leading engineers worldwide, and the chance to impact AWS's global customer base.

Working at AWS means joining a pioneer in cloud computing that continues to innovate and lead the industry. The company emphasizes work-life harmony and provides comprehensive benefits, training programs, and career growth opportunities. If you're passionate about cloud technology and customer service, and want to be part of shaping the future of cloud computing, this role offers an exciting opportunity to do so.