Cloud Support Engineer (Windows)

Market leader and technology forerunner in Cloud business, providing cloud computing services to companies worldwide.
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud

Description For Cloud Support Engineer (Windows)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer to join their Windows team. This role combines customer support excellence with deep technical expertise in cloud computing. As a Cloud Support Engineer, you'll be at the forefront of cloud technology, working with leading companies worldwide to solve complex technical challenges. The position involves supporting AWS services focused on identity and access management, compliance, auditing, and web applications in Windows environments.

The role offers a unique blend of technical problem-solving and customer interaction. You'll work with cutting-edge cloud technologies, collaborate with top AWS architects, and have opportunities to contribute to the AWS community through technical content creation. Career growth is strongly emphasized, with opportunities for advancement, mentorship, and continuous learning.

Working at AWS means joining a diverse, inclusive team that values work-life harmony. The company promotes a culture of continuous learning and innovation, with access to extensive training resources and career development opportunities. You'll be part of a global team that's shaping the future of cloud computing while helping customers achieve their technical goals.

The ideal candidate combines strong Windows system administration knowledge with excellent problem-solving abilities. You'll work in a dynamic environment that requires flexibility and the ability to handle complex technical challenges across multiple AWS services. The role offers the chance to grow professionally while working with some of the most advanced cloud technologies in the industry.

AWS provides a supportive environment with employee-led affinity groups, ongoing learning experiences, and a commitment to diversity and inclusion. This is an excellent opportunity for technically skilled professionals who are passionate about cloud computing and want to build a rewarding career with the industry leader in cloud services.

Last updated a day ago

Responsibilities For Cloud Support Engineer (Windows)

  • Solve customer cases through various contact channels (telephone, email, web/chat)
  • Apply advanced troubleshooting techniques to provide solutions for customers
  • Work directly with AWS architects to reproduce and resolve customer issues
  • Drive customer communication during critical events
  • Write tutorials, how-to videos, and technical articles
  • Work on complex customer problems spanning multiple AWS services
  • Coach/mentor new hires and develop training materials
  • Partner with development teams on complex issues

Requirements For Cloud Support Engineer (Windows)

Linux
  • Bachelor's degree in Information Science/IT, Data Science, Computer Science, Engineering, Mathematics, Physics, or related field OR equivalent experience
  • Knowledge/experience in enterprise systems administration in Windows Server and related services (Active Directory, DNS, IIS, MSSQL)
  • Knowledge of Windows troubleshooting tools (WinDbg, Windows Sysinternals, perfmon, WPR/WPA)

Benefits For Cloud Support Engineer (Windows)

Medical Insurance
Dental Insurance
Vision Insurance
  • Career advancement opportunities
  • Comprehensive training programs
  • Flexible work schedule
  • Inclusive work environment
  • Work-life balance
  • Mentorship programs
  • Professional development resources

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