Cloud Support Engineer-Windows (Japanese Fluency)

Amazon Web Services (AWS), the world's leading cloud platform, is seeking a Cloud Support Engineer to join their global support engineering team. This role combines technical expertise with customer service excellence, focusing on supporting AWS's vast array of cloud services. As a Cloud Support Engineer, you'll troubleshoot complex technical issues, develop solutions for enterprise customers, and contribute to AWS's 24/7 global support infrastructure.

The position offers a unique opportunity to work with cutting-edge cloud technologies while developing your technical and leadership skills. You'll be part of a diverse, inclusive team that values work-life harmony and provides comprehensive career development resources. The role involves solving challenging technical problems, mentoring colleagues, creating technical content, and collaborating with development teams to improve AWS services.

Key aspects of the role include providing support through multiple channels (web, chat, phone), applying advanced troubleshooting techniques, and participating in a follow-the-sun support model. AWS offers extensive training programs and clear career advancement paths, making this an excellent opportunity for those looking to grow in cloud computing.

The compensation package is competitive, ranging from $71,100 to $158,900 based on location and experience, plus additional benefits including medical coverage and equity opportunities. The position requires at least one year of software development or technical support experience, with preferences for Windows troubleshooting expertise and cloud computing knowledge.