Cloud Support Engineer-Windows, Support Engineering

As a Cloud Support Engineer at AWS, you will:

• Learn at an accelerated pace how to use and leverage various cloud technologies to help customers succeed.
• Act as a Cloud Ambassador across AWS products, providing customers with tools and tactics to scale their impact in worldwide markets.
• Support AWS paid support customers running enterprise Microsoft workloads on EC2 Windows, including SQL Server, SharePoint, and Exchange, as well as associated roles such as Active Directory, IIS, etc.
• Support WorkSuite services, Directory Service, Systems Manager, EC2 Image Builder, Migration Suite, Application Discovery Service, CloudWatch Application Insights, LicenseManager, and VM management portal products.
• Solve customer cases through various contact channels (telephone, email, web/live chat), applying advanced troubleshooting techniques.
• Drive initiatives to improve support-related processes and customer experience, such as creating tutorials, how-to videos, technical articles, and trainings.
• Provide feedback to internal AWS teams on service improvements and work on complex customer problems spanning multiple AWS services.
• Continuously learn groundbreaking technologies and develop new technical skills and professional competencies.
• Act as an interviewer in hiring processes and coach/mentor new team members.

The role requires flexibility to work 5 days a week (occasionally on weekends) on a rotational basis, with schedules potentially aligning to Sunday-Thursday, Tuesday-Saturday, or Monday-Friday.

AWS Support Engineering is a customer-facing global organization operating on a follow-the-sun model, assisting a global list of companies and developers using AWS services for mission-critical applications.

AWS values diverse experiences and fosters an inclusive team culture through employee-led affinity groups, ongoing events, and learning experiences. The company emphasizes work-life harmony and provides flexible work arrangements.

Join AWS to be at the forefront of transformational technology and help shape the future of cloud computing.