Cloud Technical Account Manager

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more.

As a TAM, you will:

• Be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises
• Help craft and execute strategies to drive customers' adoption and use of AWS services
• Provide advocacy and strategic technical guidance to help plan and build solutions using best practices
• Proactively keep customers' AWS environments operationally healthy
• Develop close relationships with customers to understand their business/operational needs and technical challenges
• Help customers achieve the greatest value from AWS

This role requires:

• Strong technical acumen and customer-facing skills
• Ability to drive discussions with senior leadership regarding incidents, trade-offs, support and risk management
• 10% or more travel as needed

AWS values diverse experiences and encourages candidates to apply even if they don't meet all qualifications. The company offers:

• Inclusive team culture with employee-led affinity groups
• Ongoing events and learning experiences
• Mentorship and career growth opportunities
• Work-life harmony with flexible work hours and arrangements

Join AWS to be at the forefront of innovation and help shape the future of cloud computing!