Containers Cloud Support Engineer

AWS is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing with continuous innovation.
$80,000 - $120,000
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud

Description For Containers Cloud Support Engineer

Amazon Web Services (AWS) is seeking a Containers Cloud Support Engineer to join their world-class support team. As a market leader in cloud computing, AWS offers an exciting opportunity to work at the forefront of transformational technology. In this role, you'll serve as a 'Cloud Ambassador,' supporting a global customer base utilizing AWS's extensive service portfolio.

The position involves working with cutting-edge cloud technologies, particularly focusing on container services like Elastic Container Service and Elastic Kubernetes Service. You'll be responsible for troubleshooting complex technical issues, providing architectural guidance, and ensuring customer success with AWS services.

AWS values diversity and inclusive experiences, welcoming candidates from all backgrounds, including those with non-traditional career paths. The company emphasizes work-life harmony and provides a supportive environment for professional growth through mentorship, knowledge-sharing, and career development resources.

Key responsibilities include providing technical support for container services, writing documentation, collaborating with global engineering teams, and driving improvements in support processes. The ideal candidate should have strong Linux system administration skills, networking expertise, and experience with container technologies.

The role offers the opportunity to work with industry-leading technologies while being part of AWS's mission to power global businesses through cloud computing. You'll join a team that values continuous learning, innovation, and customer obsession, making a direct impact on how companies worldwide utilize cloud services.

Last updated 17 minutes ago

Responsibilities For Containers Cloud Support Engineer

  • Learn and use groundbreaking technologies
  • Apply advanced troubleshooting techniques to provide unique solutions to customers
  • Interact with leading engineers around the world
  • Partner with AWS teams to help reproduce and resolve customer issues
  • Drive customer communication during critical events
  • Drive projects that improve support-related processes
  • Write tutorials, how-to videos, and technical articles
  • Work on critical, highly complex customer problems across multiple AWS services

Requirements For Containers Cloud Support Engineer

Linux
Kubernetes
  • Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server
  • Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing
  • Experience with Network troubleshooting tools
  • Knowledge/experience in administration and troubleshooting for DevOps/Deployment, Orchestration Management, Configuration Management

Benefits For Containers Cloud Support Engineer

  • Work-life harmony
  • Flexible working culture
  • Employee-led affinity groups
  • Mentorship opportunities
  • Career development resources
  • Knowledge-sharing environment

Interested in this job?

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