Data Center IT Support Engineer
Description For Data Center IT Support Engineer
AWS Infrastructure Services is seeking a Data Center IT Support Engineer to join their team responsible for the backbone of AWS's global infrastructure. This role is crucial in maintaining the operational excellence of AWS data centers worldwide. As a Data Center IT Support Engineer, you'll be at the forefront of keeping the cloud running, working with servers, storage, networking, power, and cooling equipment.
The position offers a unique opportunity to work on challenging problems with thousands of variables impacting the supply chain. You'll be part of a diverse team including software, hardware, and network engineers, collaborating across AWS to maintain the highest standards for safety and security while ensuring optimal capacity at competitive costs for customers.
The role demands technical expertise in hardware troubleshooting and networking, combined with the ability to work in a 24/7 shift environment. You'll be responsible for maintaining system reliability, resolving technical issues, and contributing to operational efficiency improvements. The position requires both technical skills and physical capabilities, as you may need to handle equipment maintenance and physical infrastructure tasks.
AWS offers a supportive and inclusive work environment with strong emphasis on professional development. You'll benefit from mentorship opportunities, ongoing learning experiences, and a culture that values diverse perspectives. The company's commitment to work-life harmony and flexible arrangements ensures sustainable career growth.
This is an excellent opportunity for technically inclined individuals who want to be part of maintaining and improving critical infrastructure that powers countless businesses worldwide. You'll gain invaluable experience in data center operations while working for a global leader in cloud computing.
Responsibilities For Data Center IT Support Engineer
- Maintain high level of system (Server/Network) reliability
- Prioritize and resolve trouble tickets efficiently
- Share knowledge and follow best practices in Data Center Operations
- Participate in and deliver on high impact projects
- Contribute to and improve operational efficiency
Requirements For Data Center IT Support Engineer
- 2+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience
- High school or equivalent diploma
- Valid driver's license and own vehicle
- Ability to work 24/7 shift coverage including 12 hour rotating shifts
- Physical capabilities: bending, lifting, stretching, reaching, ascending and descending ladders, stairs, and gangways safely
Benefits For Data Center IT Support Engineer
- Flexible work hours
- Mentorship and career growth opportunities
- Employee-led affinity groups
- Inclusive team culture
- Work-life harmony
- Ongoing learning experiences
- Career advancement resources
