Data Center IT Support Engineer

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
$65,000 - $95,000
DevOps
Entry-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud
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Description For Data Center IT Support Engineer

AWS Infrastructure Services is at the heart of Amazon Web Services' global operations, responsible for the design, planning, delivery, and operation of all AWS global infrastructure. This role is crucial in maintaining the backbone of AWS's cloud services, working directly with servers, storage, networking, power, and cooling equipment that ensures continuous service for AWS customers worldwide.

As a Data Center IT Support Engineer, you'll join a diverse team of professionals including software, hardware, and network engineers, working on complex infrastructure challenges. The position requires technical expertise in hardware troubleshooting and networking, combined with the ability to work in a 24/7 operational environment.

The role offers unique opportunities to work with cutting-edge technology while contributing to one of the world's largest cloud infrastructure operations. You'll be part of an inclusive culture that values diverse experiences and perspectives, with access to extensive career development resources and mentorship opportunities.

Key aspects of the position include maintaining system reliability, resolving technical issues, implementing best practices, and contributing to operational efficiency improvements. The role requires both technical skills and physical capabilities, as you'll be working hands-on with data center equipment.

AWS offers comprehensive benefits, including medical coverage, flexible work arrangements, and strong career growth opportunities. The company's commitment to diversity and inclusion, combined with its mission to be Earth's Best Employer, creates an environment where innovation thrives and personal growth is encouraged.

Last updated 13 days ago

Responsibilities For Data Center IT Support Engineer

  • Maintain high level of system (Server/Network) reliability
  • Prioritize and resolve trouble tickets efficiently
  • Share knowledge and follow best practices in Data Center Operations
  • Participate in and deliver high impact projects
  • Contribute to and improve operational efficiency

Requirements For Data Center IT Support Engineer

Linux
  • 2+ years of computer hardware troubleshooting and repair experience
  • 1+ years of computer networking experience
  • High school or equivalent diploma
  • Valid driver's license and own vehicle
  • Ability to work 24/7 shift coverage including 12-hour rotating shifts
  • Physical capabilities: bending, lifting, stretching, reaching, ascending and descending ladders, stairs, and gangways safely

Benefits For Data Center IT Support Engineer

Medical Insurance
Dental Insurance
Vision Insurance
  • Flexible work hours
  • Mentorship and career growth opportunities
  • Employee-led affinity groups
  • Inclusive team culture
  • Work-life harmony
  • Continuous learning and development

Interested in this job?