Data Center IT Support Engineer

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
DevOps
Entry-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud
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Description For Data Center IT Support Engineer

AWS Infrastructure Services is at the heart of Amazon Web Services' global operations, responsible for the design, planning, delivery, and operation of all AWS global infrastructure. This role is crucial in maintaining the backbone of AWS's cloud services, working directly with servers, storage, networking, power, and cooling equipment in our data centers. As a Data Center IT Support Engineer, you'll be part of a diverse team ensuring 24/7 reliability of our infrastructure.

The position offers unique challenges in system maintenance and troubleshooting, requiring both technical expertise and physical capabilities. You'll work in a dynamic environment where no two days are the same, handling everything from routine maintenance to complex problem-solving. The role demands a combination of hardware knowledge, networking skills, and a strong commitment to operational excellence.

AWS values diversity and provides comprehensive professional development opportunities. You'll be part of an inclusive culture that welcomes bold ideas and empowers ownership. The company offers mentorship programs, knowledge-sharing platforms, and various career advancement resources. The work environment promotes work-life harmony with flexible arrangements while maintaining the high standards necessary for operating critical infrastructure.

This is an excellent opportunity for someone who wants to be at the forefront of cloud computing infrastructure, working with cutting-edge technology while being part of a team that literally keeps the cloud running. The role offers hands-on experience with enterprise-scale systems and the chance to contribute to the continuous innovation that AWS is known for.

Last updated 13 days ago

Responsibilities For Data Center IT Support Engineer

  • Maintain high level of system (Server/Network) reliability
  • Prioritize and resolve trouble tickets efficiently
  • Share knowledge and follow best practices in Data Center Operations
  • Participate in and deliver on high impact projects
  • Contribute to and improve operational efficiency

Requirements For Data Center IT Support Engineer

Linux
  • 2+ years of computer hardware troubleshooting and repair experience
  • 1+ years of computer networking experience
  • High school or equivalent diploma
  • Valid driver's license and own vehicle
  • Ability to work 24/7 shift coverage including 12 hour rotating shifts
  • Physical capabilities: bending, lifting, stretching, reaching, ascending and descending ladders, stairs, and gangways safely

Benefits For Data Center IT Support Engineer

Medical Insurance
Dental Insurance
Vision Insurance
  • Flexible work hours
  • Mentorship and career growth opportunities
  • Employee-led affinity groups
  • Inclusive team culture
  • Continuous learning and development

Interested in this job?