Data Center IT Support Engineer

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
Cloud
Entry-Level Software Engineer
In-Person
2+ years of experience
Enterprise SaaS · Cloud

Description For Data Center IT Support Engineer

AWS Infrastructure Services is at the heart of Amazon Web Services' global operations, responsible for designing, planning, delivering, and operating all AWS global infrastructure. This role is crucial in maintaining the backbone of AWS's cloud services, working directly with servers, storage, networking, power, and cooling equipment across AWS data centers worldwide. As a Data Center IT Support Engineer, you'll join a diverse team of professionals ensuring continuous service delivery to AWS customers.

The position offers unique challenges in infrastructure management and requires both technical expertise and physical capabilities. You'll work in a 24/7 operational environment, handling critical systems maintenance and troubleshooting while contributing to high-impact projects that improve operational efficiency.

AWS values diversity and provides an inclusive environment where alternative experiences and non-traditional career paths are welcomed. The role offers significant growth opportunities through mentorship, knowledge-sharing, and career development resources. You'll be part of a culture that emphasizes work-life harmony and supports flexible working arrangements.

The company's commitment to innovation and customer service makes this an ideal position for those interested in cloud infrastructure and data center operations. You'll work with cutting-edge technology while contributing to the reliability and efficiency of one of the world's largest cloud platforms. The role combines hands-on technical work with opportunities for professional development in a dynamic, fast-paced environment.

Last updated 15 days ago

Responsibilities For Data Center IT Support Engineer

  • Maintain high level of system (Server/Network) reliability
  • Prioritize and resolve trouble tickets efficiently
  • Share knowledge and follow best practices in Data Center Operations
  • Participate in and deliver high impact projects
  • Contribute to and improve operational efficiency

Requirements For Data Center IT Support Engineer

Linux
  • 2+ years of computer hardware troubleshooting and repair experience
  • 1+ years of computer networking experience
  • High school or equivalent diploma
  • Valid driver's license and own vehicle
  • Ability to work 24/7 shift coverage including 12-hour rotating shifts
  • Physical capabilities: bending, lifting, stretching, reaching, ascending and descending ladders, stairs, and gangways safely

Benefits For Data Center IT Support Engineer

Medical Insurance
Vision Insurance
Dental Insurance
  • Flexible work hours
  • Mentorship and career growth opportunities
  • Inclusive team culture
  • Employee-led affinity groups
  • Continuous learning and development
  • Work-life harmony

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