Data Center IT Support Engineer

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing services.
DevOps
Entry-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud
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Description For Data Center IT Support Engineer

AWS Infrastructure Services is seeking a Data Center IT Support Engineer to join their team responsible for the design, planning, delivery, and operation of AWS global infrastructure. This role is crucial in maintaining the backbone of AWS's cloud services, supporting all data centers, servers, storage, networking, power, and cooling equipment. The position requires technical expertise in hardware troubleshooting and networking, combined with the ability to work in a dynamic, 24/7 operational environment.

The ideal candidate will be responsible for maintaining system reliability, resolving technical issues, and contributing to operational efficiency. This role offers an opportunity to work with cutting-edge technology in one of the world's largest cloud infrastructure environments. You'll be part of a diverse team of professionals, including software engineers, hardware specialists, and network experts.

AWS values diverse experiences and provides comprehensive support for professional growth through mentorship programs and career development opportunities. The company maintains an inclusive culture that welcomes bold ideas and empowers employees to own their projects from conception to completion. While the role demands technical expertise and physical capabilities, it offers the reward of contributing to the infrastructure that powers countless businesses worldwide.

The position includes competitive benefits, flexible work arrangements, and the opportunity to work with leading-edge technology while solving complex infrastructure challenges. You'll be part of a team that prioritizes work-life harmony and supports continuous learning and development. This role is perfect for someone who is passionate about infrastructure technology and wants to make a significant impact in the cloud computing industry.

Last updated 3 months ago

Responsibilities For Data Center IT Support Engineer

  • Maintain high level of system (Server/Network) reliability
  • Prioritize and resolve trouble tickets efficiently
  • Share knowledge and follow best practices in Data Center Operations
  • Participate in and deliver high impact projects
  • Contribute to and improve operational efficiency

Requirements For Data Center IT Support Engineer

Linux
  • 2+ years of computer hardware troubleshooting and repair experience
  • 1+ years of computer networking experience
  • High school or equivalent diploma
  • Valid driver's license and own vehicle
  • Ability to work 24/7 shift coverage including 12-hour rotating shifts
  • Physical capabilities: bending, lifting, stretching, reaching, ascending and descending ladders, stairs, and gangways safely

Benefits For Data Center IT Support Engineer

Medical Insurance
Mental Health Assistance
  • Flexible work hours
  • Mentorship and career growth opportunities
  • Employee-led affinity groups
  • Inclusive work culture
  • Work-life harmony

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