Data Center Operations Manager
Description For Data Center Operations Manager
Amazon Web Services (AWS) is seeking a Data Center Operations Manager to join their Infrastructure Operations team. This role is crucial in ensuring the reliability and availability of AWS data center operations. The position combines technical leadership with people management, requiring someone who can drive innovation while maintaining operational excellence.
The ideal candidate will lead teams handling hardware and network diagnostics, physical repairs, and participate in on-call rotations. They will be responsible for creating strategies, mentoring team members, and proposing technical solutions to complex problems within the data center space. The role demands strong organizational skills, effective communication, and quick decision-making abilities.
AWS Infrastructure Services is at the heart of keeping the cloud running, supporting all AWS data centers globally. The team handles servers, storage, networking, power, and cooling equipment that ensures continuous customer access to AWS services. This position offers the opportunity to work on challenging problems with global impact, collaborating with diverse teams across software, hardware, and network engineering.
The role combines strategic thinking with hands-on technical management, requiring someone who can balance daily operations with long-term infrastructure goals. You'll be part of an inclusive culture that values diverse perspectives and empowers bold ideas. The position offers significant growth potential within AWS's rapidly expanding infrastructure team.
Working at AWS means joining a pioneer in cloud computing that continues to innovate and set industry standards. The company values work-life harmony and provides numerous opportunities for professional development through mentorship, knowledge-sharing, and career advancement resources. If you're passionate about technology infrastructure and leading teams in a fast-paced environment, this role offers the chance to make a significant impact at a global scale.
Responsibilities For Data Center Operations Manager
- Prioritize and assign trouble tickets to data center technicians and operators
- Coordinate change management resources
- Guide, train and educate data staff on best practices
- Manage and deliver mid-size projects
- Recommend, document, and oversee policies and procedures
- Manage a diverse team of data technicians
- Provide weekly reports to the data center manager
- Maintain the on-call rotation schedule
- Recruit and train data technicians
- Host weekly staff meetings
- Write and deliver performance reviews for staff
Requirements For Data Center Operations Manager
- Bachelor's degree or equivalent combination of education and experience
- 5+ years of experience managing people in a technical environment
- 3+ years of experience with hardware architectures, troubleshooting experience, networking experience
- Knowledge of cabling best practices, system management tools and client/server environments
Benefits For Data Center Operations Manager
- Work-life harmony
- Flexible working culture
- Mentorship opportunities
- Career growth opportunities
- Employee-led affinity groups
- Inclusive work environment
- Ongoing learning experiences
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