Data Center Operations Manager
Description For Data Center Operations Manager
Amazon Web Services (AWS) is seeking a Data Center Operations Manager to join their Infrastructure Services team. This role is crucial in managing Amazon's data center operations and requires a blend of technical expertise and leadership skills. The position involves overseeing several of Amazon's Data Centers during the day shift, managing a diverse team of technicians, and ensuring smooth operations of critical infrastructure.
The role sits within AWS Infrastructure Services, which owns the design, planning, delivery, and operation of all AWS global infrastructure. This team is responsible for keeping the cloud running, supporting all AWS data centers, servers, storage, networking, power, and cooling equipment. The position offers an opportunity to work on challenging problems with thousands of variables impacting the supply chain.
The ideal candidate will have experience in people management, strong technical understanding, and the vision to elevate Amazon's Data Center Operations. Key responsibilities include trouble ticket management, change coordination, staff training, policy oversight, and project management. The role requires both technical expertise in areas like networking and hardware architecture, as well as strong leadership capabilities for managing and developing team members.
Amazon offers a supportive and inclusive work environment with a focus on work-life harmony. The company values diverse experiences and provides numerous opportunities for professional growth through mentorship and career development resources. As part of AWS, you'll be working with the world's most comprehensive cloud platform, contributing to infrastructure that powers thousands of businesses globally.
This position combines technical operations management with people leadership, making it ideal for someone who enjoys both technical challenges and team development. The role offers the opportunity to make a significant impact on AWS's infrastructure while working with cutting-edge technology and a diverse, talented team.
Responsibilities For Data Center Operations Manager
- Prioritize and assign trouble tickets to data center technicians and operators
- Coordinate change management resources
- Guide, train and educate data staff on best practices
- Manage and deliver mid-size projects
- Recommend, document, and oversee policies and procedures
- Manage a diverse team of data technicians
- Provide weekly report to the data center manager
- Maintain the on-call schedule
- Recruit and train data technicians
- Host weekly staff meetings
- Write and deliver performance reviews for staff
Requirements For Data Center Operations Manager
- Bachelor's or Masters degree in engineering, computer science, or related field
- 2+ years of experience managing people in a technical environment
- 3+ years of networking experience and knowledge of cabling best practices
- 3+ years of experience with hardware architectures and troubleshooting
- 3+ years of experience with system management tools and client/server environments
- Proficient in English communication, both spoken and written
Benefits For Data Center Operations Manager
- Work-life harmony
- Flexible working culture
- Employee-led affinity groups
- Mentorship opportunities
- Career development resources
- Inclusive work environment
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