Data Center Operations Manager

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and infrastructure services.
Canton, MS 39046, USA
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
4+ years of experience
Enterprise SaaS · Cloud

Description For Data Center Operations Manager

AWS Infrastructure Services (AIS) is seeking a Data Center Operations Manager to join their team responsible for the design, planning, delivery, and operation of AWS global infrastructure. This role is crucial in maintaining the backbone of AWS's cloud operations, managing data center facilities and teams that keep the cloud running smoothly.

The ideal candidate will lead teams handling hardware and network diagnostics, physical repairs, and participate in on-call rotations. They will be responsible for creating strategies, mentoring team members, sponsoring projects, and proposing technical solutions to complex problems within the Data Center space.

This position offers an opportunity to work with cutting-edge technology in AWS's rapidly expanding infrastructure. The role combines technical expertise with people management, requiring someone who can both understand complex technical systems and effectively lead diverse teams across different locations.

Key responsibilities include managing day-to-day data center operations, ensuring service levels are met or exceeded, handling large-scale events, and continuously improving operational efficiency. The role requires strong prioritization skills, effective communication, and the ability to react quickly in a 24/7 operational environment.

AWS offers a supportive and inclusive work environment with numerous opportunities for professional growth. The company values diverse experiences and perspectives, providing various employee-led affinity groups and ongoing learning opportunities. Work-life harmony is emphasized, with flexibility built into the working culture.

This is an excellent opportunity for someone with both technical expertise and leadership skills who wants to play a crucial role in maintaining and improving one of the world's largest cloud infrastructure networks. The position offers the chance to work with cutting-edge technology while developing both technical and management skills in a dynamic, fast-paced environment.

Last updated 12 hours ago

Responsibilities For Data Center Operations Manager

  • Operationally responsible for a Data Center
  • Prioritize and assign trouble tickets to data center technicians and operators
  • Manage performance of diverse teams across different locations
  • Develop career paths for employees
  • Recruit and train data technicians
  • Manage day to day data center operations including queue management and 24/7 shift arrangement
  • Ensure operational KPIs and metrics are met
  • Manage Large Scale Events (outages)
  • Maintain on-call schedule
  • Improve work-flows and through-put for data centers operations

Requirements For Data Center Operations Manager

Linux
  • Bachelor's degree or 4+ years of professional or military experience in an IT related field
  • 2+ years of experience managing people in a technical environment
  • 2+ years of experience with Networking, or Computer hardware
  • Experience with data center operations and management preferred
  • Formal project management certifications preferred (Prince2, PMP, AGILE)
  • Knowledge of AWS products: EC2, EBS, S3 and infrastructure

Benefits For Data Center Operations Manager

Medical Insurance
Vision Insurance
Dental Insurance
  • Work-life harmony
  • Flexible working culture
  • Mentorship and career growth opportunities
  • Employee-led affinity groups
  • Inclusive team culture
  • Ongoing learning experiences

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