Data Center Operations Manager, Data Center Operations
Description For Data Center Operations Manager, Data Center Operations
Amazon is seeking a Data Center Operations Manager to join their AWS Infrastructure Services team. This role combines technical expertise with people management to oversee data center operations during day shifts.
The position involves managing a diverse team of data center technicians, coordinating resources, and ensuring smooth operations of Amazon's data centers. Key responsibilities include trouble ticket prioritization, change management coordination, staff training, and policy oversight.
As a manager, you'll be responsible for:
- Leading and developing a technical team
- Managing day-to-day data center operations
- Implementing best practices and procedures
- Project management and reporting
- Maintaining operational excellence and SLAs
AWS Infrastructure Services is crucial to Amazon's cloud operations, owning the design, planning, delivery, and operation of all AWS global infrastructure. The team works on challenging problems involving thousands of variables in the supply chain.
The ideal candidate will have:
- Bachelor's or Masters in engineering, computer science, or related field
- Strong technical background in networking and hardware
- People management experience in technical environments
- Excellent communication skills
Amazon offers:
- Inclusive culture with employee-led affinity groups
- Career development and mentorship opportunities
- Work-life harmony
- Opportunity to work with cutting-edge technology
- Chance to impact global cloud infrastructure
Join AWS Infrastructure Services to be part of the team that keeps the cloud running, working alongside software, hardware, and network engineers, supply chain specialists, and security experts. Help deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for customers.
Responsibilities For Data Center Operations Manager, Data Center Operations
- Prioritize and assign trouble tickets to data center technicians and operators
- Coordinate change management resources
- Guide, train and educate data staff on best practices
- Manage and deliver mid-size projects
- Recommend, document, and oversee policies and procedures
- Manage a diverse team of data technicians
- Provide weekly reports to the data center manager
- Maintain the on-call schedule
- Recruit and train data technicians
- Host weekly staff meetings
- Write and deliver performance reviews for staff
Requirements For Data Center Operations Manager, Data Center Operations
- Bachelor's or Masters degree in engineering, computer science, or related field
- 2+ years of experience managing people in a technical environment
- 3+ years of networking experience and knowledge of cabling best practices
- 3+ years of experience with hardware architectures and troubleshooting experience
- 3+ years of experience with system management tools and client/server environments
- Proficient in English communication, both spoken and written
Benefits For Data Center Operations Manager, Data Center Operations
- Mentorship Programs
- Career Development
- Work-Life Balance
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