Data Center Operations Support Engineer

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
Dublin, OH, USA
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud

Description For Data Center Operations Support Engineer

AWS Infrastructure Services is at the heart of Amazon Web Services' global infrastructure, responsible for the design, planning, delivery, and operation of all AWS data centers worldwide. This role offers a unique opportunity to join the team that literally keeps the cloud running, managing thousands of servers, storage systems, and networking equipment that ensure continuous service for AWS customers.

As a Data Center Support Engineer, you'll become a technical leader and subject matter expert, working with minimal supervision to resolve complex infrastructure challenges. You'll collaborate with diverse teams including software engineers, hardware specialists, and network engineers to maintain and improve AWS's world-class data center operations.

The position combines hands-on technical work with leadership responsibilities. You'll troubleshoot complex systems, develop automation tools, and contribute to operational excellence while mentoring other team members. You'll work with cutting-edge technology in a fast-paced environment where your decisions directly impact millions of AWS customers.

AWS offers a collaborative culture that values diverse perspectives and innovative thinking. You'll have access to career development resources, mentorship opportunities, and the chance to work on large-scale projects that shape the future of cloud computing. The role provides excellent work-life balance and the opportunity to grow within a company that's continuously pushing the boundaries of technology.

If you're passionate about infrastructure, problem-solving, and working with a team that values bold ideas and ownership, this role offers the perfect blend of technical challenges and career growth opportunities in one of technology's most dynamic companies.

Last updated 14 days ago

Responsibilities For Data Center Operations Support Engineer

  • Troubleshoot, diagnose, and resolve technical challenges
  • Fix issues and develop tools and automations to improve operational excellence
  • Update and track progress on technical challenges
  • Enhance the readiness of systems and processes within the Data Center
  • Provide root cause support for incoming tickets
  • Assist with software deployment, scripting support, and automation
  • Develop tools to facilitate operations and maintenance and data analytics
  • Generate system and support status reports
  • Coordinate customer notifications and workflows
  • Collaborate with the support team and contribute to knowledge base

Requirements For Data Center Operations Support Engineer

Linux
Python
JavaScript
  • 2+ years of software development, or 2+ years of technical support experience
  • Experience scripting in modern program languages
  • Experience troubleshooting and debugging technical systems
  • Knowledge of networking protocols such as HTTP, DNS and TCP/IP (preferred)
  • Knowledge of web services, distributed systems, and web application development (preferred)
  • Experience troubleshooting & maintaining hardware & software RAID (preferred)

Benefits For Data Center Operations Support Engineer

Medical Insurance
Dental Insurance
Vision Insurance
  • Work-life harmony
  • Flexible working culture
  • Employee-led affinity groups
  • Mentorship opportunities
  • Career development resources
  • Inclusive workplace culture

Interested in this job?

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