Data Center Operations Support Engineer

AWS Infrastructure Services is at the heart of Amazon's cloud operations, responsible for the design, planning, delivery, and operation of all AWS global infrastructure. This role as a Data Center Support Engineer is crucial for maintaining AWS's vast network of data centers and infrastructure.

You'll be joining a diverse team of software, hardware, and network engineers, working on critical infrastructure that powers AWS's global operations. The position involves:

• Taking ownership of support activities for specific services and working directly with development teams
• Troubleshooting and resolving complex technical challenges across multiple products and services
• Contributing to code fixes, documentation, and operational improvements
• Developing and implementing automation tools to enhance operational efficiency
• Mentoring other Support Engineers and contributing to team knowledge base
• Working with minimal supervision while driving issues to resolution
• Understanding complex application code and service architecture
• Creating and analyzing metrics for support success and service performance

The role offers:

• Opportunity to work with cutting-edge cloud technology
• Inclusive team culture with employee-led affinity groups
• Work-life harmony with flexible working culture
• Career growth through mentorship and knowledge-sharing
• Chance to impact global cloud infrastructure

AWS values diverse experiences and backgrounds, encouraging applications from candidates with non-traditional career paths. You'll be part of a team that prioritizes innovation, operational excellence, and customer satisfaction while maintaining the highest standards for safety and security.