Data Center Operations Support Engineer, DCO

AWS Infrastructure Services is at the heart of Amazon's cloud operations, responsible for the design, planning, delivery, and operation of all AWS global infrastructure. This role offers an opportunity to join the team that keeps the cloud running, supporting all AWS data centers including servers, storage, networking, power, and cooling equipment.

As a Data Center Support Engineer, you'll become a technical leader and subject matter expert, working with minimal supervision to resolve complex infrastructure challenges. You'll collaborate with diverse teams across AWS, including software engineers, hardware specialists, and network engineers, to maintain the highest standards of data center operations.

Your responsibilities will span from hands-on troubleshooting to developing automation tools, making you integral to AWS's operational excellence. You'll own support activities for specific services, working directly with development teams to improve service support and resolve complex issues. The role requires both technical depth - including the ability to read and understand complex application code - and leadership skills, as you'll mentor other Support Engineers and lead various support projects.

This position offers significant growth potential within AWS's rapidly expanding infrastructure management team. You'll contribute to creating and improving support documentation, developing operational policies, and building tools to enhance efficiency. The role combines technical problem-solving with strategic thinking, as you'll help measure and improve service performance through metrics and analysis.

AWS values diversity of experience and maintains an inclusive culture that welcomes bold ideas. You'll be part of a company that prioritizes work-life harmony and provides numerous resources for professional development. This role is perfect for someone who enjoys complex problem-solving, has a passion for technology infrastructure, and wants to be part of the team that powers the world's leading cloud platform.