Data Center Operations Support Engineer, DCO

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
Hilliard, OH, USA
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud

Description For Data Center Operations Support Engineer, DCO

AWS Infrastructure Services is at the heart of Amazon Web Services' global infrastructure, responsible for the design, planning, delivery, and operation of all AWS data centers worldwide. This role offers a unique opportunity to join the team that literally keeps the cloud running, managing thousands of servers, storage systems, and networking equipment that power AWS services globally.

As a Data Center Support Engineer, you'll become a technical leader and subject matter expert, working with minimal supervision to resolve complex infrastructure challenges. You'll collaborate with diverse teams including software engineers, hardware specialists, and network engineers to maintain and improve AWS's world-class data center operations.

Your responsibilities will span from hands-on troubleshooting and technical problem-solving to developing automation tools and improving operational processes. You'll work with cutting-edge technology in a fast-paced environment, while having the opportunity to mentor others and contribute to the team's knowledge base.

AWS offers a collaborative and inclusive culture where diversity is valued and innovation is encouraged. The role provides excellent opportunities for professional growth through mentorship, knowledge-sharing, and career development resources. You'll be part of a company that values work-life harmony and supports flexible working arrangements.

The position is ideal for someone with strong technical skills, a passion for problem-solving, and the ability to work both independently and as part of a team. You'll have the chance to make a significant impact on AWS's infrastructure while working with some of the most advanced data center technologies in the industry.

Last updated 2 minutes ago

Responsibilities For Data Center Operations Support Engineer, DCO

  • Troubleshoot, diagnose, and resolve technical challenges
  • Fix issues and develop tools and automations to improve operational excellence
  • Update and track progress on technical challenges
  • Enhance the readiness of systems and processes within the Data Center
  • Provide root cause support for incoming tickets
  • Assist with software deployment, scripting support, and automation
  • Develop tools to facilitate operations and maintenance and data analytics
  • Generate system and support status reports
  • Coordinate customer notifications and workflows
  • Collaborate with the support team and contribute to knowledge base

Requirements For Data Center Operations Support Engineer, DCO

Linux
  • 2+ years of software development, or 2+ years of technical support experience
  • Experience scripting in modern program languages
  • Experience troubleshooting and debugging technical systems
  • Knowledge of networking protocols such as HTTP, DNS and TCP/IP (preferred)
  • Knowledge of web services, distributed systems, and web application development (preferred)
  • Experience troubleshooting & maintaining hardware & software RAID (preferred)

Benefits For Data Center Operations Support Engineer, DCO

Medical Insurance
Dental Insurance
Vision Insurance
  • Work-life harmony
  • Flexible working culture
  • Inclusive team culture
  • Employee-led affinity groups
  • Mentorship opportunities
  • Career growth resources
  • Knowledge-sharing environment

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