Data Center Operations Tech II, Operations, IT, & Support Engineering
Description For Data Center Operations Tech II, Operations, IT, & Support Engineering
AWS Infrastructure Services (AIS) is at the heart of Amazon Web Services' global operations, responsible for designing, planning, delivering, and operating all AWS global infrastructure. As a Data Center Operations Tech II, you'll be part of the team that literally keeps the cloud running. You'll work with cutting-edge technology in AWS data centers, maintaining servers, storage, networking, power, and cooling equipment that ensures continuous service for AWS customers worldwide.
The role offers a unique opportunity to learn how "the cloud" works from the ground up. You'll join a diverse team of professionals, including software engineers, hardware specialists, and network experts. The position provides hands-on experience with enterprise-scale infrastructure and the chance to solve complex technical challenges.
AWS values diverse experiences and backgrounds, welcoming candidates from all walks of life. The company offers comprehensive training and development programs, with clear paths for career progression. You could advance to become a full-time Server Engineer as you gain expertise. The team culture emphasizes inclusion, innovation, and customer obsession, following Amazon's motto: "Work Hard. Have Fun. Make History."
The position combines technical operations with strategic thinking, requiring attention to detail and problem-solving skills. You'll work in a fast-paced environment that's constantly evolving, with opportunities to contribute to process improvements and innovations. The role offers exposure to cutting-edge cloud technology while working alongside industry experts in a collaborative, learning-focused environment.
AWS provides a supportive workplace culture that values work-life harmony and professional growth. You'll have access to mentorship opportunities, employee-led affinity groups, and ongoing learning experiences. The company's commitment to diversity and inclusion is reflected in various initiatives, including Conversations on Race and Ethnicity (CORE) and AmazeCon conferences.
Responsibilities For Data Center Operations Tech II, Operations, IT, & Support Engineering
- Maintain highly reliable, scalable, low-cost physical infrastructure
- Support AWS data centers and servers
- Manage work and priorities through ticketing system
- Provide 24/7 support for AWS business and customers
- Participate in infrastructure operations and maintenance
Requirements For Data Center Operations Tech II, Operations, IT, & Support Engineering
- Work 40 hours/week, and overtime as required
- Experience managing work and priorities through a ticketing system
- Knowledge of computer hardware components and operating systems (preferred)
- Self-motivated with ability to adapt in fast-paced environment
- Attention to detail and problem-solving skills
Benefits For Data Center Operations Tech II, Operations, IT, & Support Engineering
- Career advancement opportunities
- On-the-job training
- Mentorship programs
- Work-life harmony
- Inclusive team culture
- Employee-led affinity groups
- Disability workplace accommodations
