Data Engineer, Amazon Customer Service

Amazon's Worldwide Defect Elimination (WWDE) team is seeking a Data Engineer to join their mission of understanding and resolving customer issues at scale. As a Data Engineer, you'll be instrumental in developing and maintaining data pipelines that power Customer Experience Impact (CXI) metrics, working with both structured and unstructured data. You'll collaborate with a cross-functional team of Software Developers, Business Intelligence Engineers, Scientists, and Program Managers in a fast-paced, dynamic environment.

The role offers exposure to cutting-edge big data technologies and machine learning models, with opportunities to work on AWS technologies like Redshift, S3, AWS Glue, EMR, and more. You'll be part of the Customer Service Economics & Optimization team, helping to understand customer issues' impact and optimize customer experience through data analysis.

The ideal candidate should have strong business judgment, architectural design skills, and experience with big data technologies. While we have specific qualifications in mind, we value unique backgrounds and experiences. The position offers competitive compensation based on location ($118,900 - $205,600) and comprehensive benefits including medical, dental, vision coverage, and parental leave options.

This is an excellent opportunity for a data professional who wants to make a direct impact on customer experience at a global scale. You'll be working within Amazon Customer Service, innovating with technology to remove friction in connecting organizations to customer experiences. The team's vision is to be the ultimate steward of the Voice of the Customer, making this role crucial for anyone passionate about data-driven customer experience improvements.