Data Engineer, Amazon Customer Service

Amazon's Worldwide Defect Elimination (WWDE) team is seeking a Data Engineer to join their Voice of Customer (VoC) team, which builds Amazon's flagship suite of VoC products. This role focuses on connecting internal employees with customer experience data and insights through sophisticated machine learning and generative AI solutions.

The team leverages advanced technology to transform billions of customer interactions into actionable CX opportunities. Their systems provide intuitive search and visualization capabilities while building automated real-time systems to identify and resolve systemic defects.

Key initiatives for 2025 include:

• Centralizing customer-reported issues with ML-based root-cause detection
• Expanding GenAI capabilities for automated defect detection
• Enhancing customer feedback coverage with multi-modal support
• Improving VoC mechanism observability

As a Data Engineer, you'll collaborate with Software Developers, BI Engineers, Scientists, and Program Managers to develop scalable data pipelines for both structured and unstructured data. The role requires strong architectural design skills, experience with big data technologies (Spark/Hive, Redshift, EMR, AWS), and excellent documentation abilities.

The position offers exposure to cutting-edge big data technologies and opportunities to work with statistical and Natural Language modeling through collaboration with scientists on global issue detection models. The team culture is strong and welcoming, though the environment is fast-paced and dynamic.

Amazon provides comprehensive benefits including medical, dental, and vision coverage, parental leave, PTO, and a 401(k) plan. The company values diversity and inclusion, welcoming candidates from all backgrounds who are passionate about making an impact on a global scale.

The compensation package is competitive, with base pay ranging from $91,200 to $185,000 annually depending on location and experience. Additional compensation may include equity, sign-on payments, and other benefits as part of the total package.