Data Engineer, Amazon Customer Service

Amazon's Worldwide Defect Elimination (WWDE) team is seeking a Data Engineer to join their Voice of Customer (VoC) team, which builds Amazon's flagship suite of VoC products. The role focuses on connecting internal employees with customer experience data and insights through sophisticated machine learning and generative AI solutions.

The team leverages advanced technology to transform billions of customer interactions into actionable CX opportunities. Their systems provide intuitive search and visualization capabilities while building automated real-time systems to identify and resolve systemic defects.

Key initiatives for 2025 include:

• Centralizing customer-reported issues with ML-based root-cause detection
• Expanding GenAI capabilities for automated defect detection
• Enhancing customer feedback coverage with multi-modal support
• Improving VoC mechanism observability

As a Data Engineer, you'll collaborate with Software Developers, BI Engineers, Scientists, and Program Managers to develop scalable data pipelines for both structured and unstructured data. The role requires strong architectural design skills, experience with big data technologies, and the ability to work in a fast-paced environment.

The position offers exposure to cutting-edge big data technologies and opportunities to work with statistical and Natural Language modeling through collaboration with scientists. The team culture is strong and welcoming, ideal for detail-oriented and enthusiastic professionals looking to make an impact on Amazon's customer experience at a global scale.

Compensation ranges from $118,900 to $205,600 per year based on location, plus equity, sign-on payments, and comprehensive benefits including medical, dental, vision coverage, parental leave, and 401(k).