Data Engineer, Amazon Customer Service

Amazon's Worldwide Defect Elimination (WWDE) team is seeking a Data Engineer to join their mission of maintaining customer trust and improving customer experience. This role is part of the Andon Cord (AC) program, a flagship Customer Service initiative that prevents customers from receiving defective products.

As a Data Engineer, you'll be at the forefront of building scalable data solutions that help identify and eliminate systemic defects in Amazon's customer experience. You'll work with cutting-edge big data technologies and collaborate with a diverse team of Software Developers, Business Intelligence Engineers, Scientists, and Program Managers.

The role offers an exciting opportunity to work in a fast-paced, dynamic environment while contributing to systems that directly impact millions of customers. You'll be responsible for developing and maintaining data pipelines for both structured and unstructured data, with exposure to machine learning applications. The team culture emphasizes strong collaboration, attention to detail, and continuous innovation.

Key aspects of the role include:

• Building and maintaining scalable data pipelines
• Working with advanced AWS technologies including Redshift, EMR, and various big data tools
• Contributing to machine learning initiatives for defect detection
• Collaborating with scientists on global issue detection models
• Ensuring high availability and reliability of data systems

The position offers competitive compensation ranging from $118,900 to $205,600 based on location, plus comprehensive benefits including medical, dental, vision coverage, 401(k), and parental leave options. This is an excellent opportunity for a data professional who wants to make a significant impact on customer experience at one of the world's largest e-commerce platforms.

The ideal candidate will bring strong technical expertise in data engineering, excellent problem-solving abilities, and a passion for improving customer experience through data-driven solutions. Join us in our mission to make every customer interaction with Amazon better than the last.