Engineering Operations Technician

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. As an Engineering Operations Technician I (EOT), you will:

• Drive innovation while reducing operational costs in the facilities
• Assist in troubleshooting facility and rack-level events within internal Service Level Agreements (SLA)
• Perform rack installs, rack decommissioning, operational readings, and facility management
• Provide key performance indicators to senior engineers
• Manage on-site contractors, sub-contractors, and vendors
• Oversee maintenance and operations on electrical, mechanical, and fire/life safety equipment
• Ensure adherence to safety procedures
• Perform basic support concepts such as ticketing systems, root cause analysis, change management creation, writing procedures, and building management systems
• Work in shifts up to 12-hours, potentially rotating on a predefined schedule with possible on-call rotations
• Maintain data center critical infrastructure equipment ensuring 99.999% up-time
• Support multiple locations/sites

The role requires physical capabilities such as walking on uneven terrain, maintaining balance on ladders, lifting up to 39 pounds unassisted, and participating in group lifts for 40+ pounds. You'll regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull.

AWS values diverse experiences, work-life harmony, and fosters a culture of inclusion through employee-led affinity groups and ongoing learning experiences. We strive to become Earth's Best Employer by providing knowledge-sharing, mentorship, and career-advancing resources.