Escalation Engineer (EM), Escalation & Event Management Team (E2M)

AWS's Escalation and Event Management (E2M) team is seeking a detail-oriented and analytical Escalation Engineer to join their critical operations team. This role offers the unique opportunity to have global impact while working with cutting-edge cloud technologies. As part of the E2M team, you'll be responsible for managing critical escalations, customer-facing communications, and handling large-scale customer impacting events.

The position requires someone who can think both analytically and creatively, maintaining composure in high-pressure situations while advocating for AWS customers. You'll work with some of the industry's brightest minds, managing critical infrastructure services that operate 24/7 globally. The role involves incident response management, stakeholder communication, root cause analysis, and developing automation solutions.

AWS offers a flexible hybrid work environment, with offices in Seattle and Portland. The company values diverse experiences and fosters an inclusive culture through employee-led affinity groups and ongoing learning experiences. Career growth is supported through mentorship and knowledge-sharing opportunities.

The compensation package is comprehensive, including a competitive base salary range of $71,100 to $158,900 depending on location, plus equity, sign-on payments, and extensive benefits. This is an excellent opportunity for someone passionate about cloud technology who wants to make a significant impact on AWS's customer support experience while working with leading-edge technologies in a supportive, diverse environment.