Escalation Engineer, Enhanced Support Services (ES2)

Amazon Web Services (AWS) is seeking an experienced Escalation Engineer to join their Enhanced Support Services (ES2) team. This role is crucial in managing critical escalations and working across AWS to ensure customer success. As part of the broader AWS Support organization, you'll be responsible for driving operational excellence and improving customer experience.

The ideal candidate is a detailed, analytical thinker and creative problem solver with strong ownership and bias for action. You'll work in a dynamic environment alongside industry experts, handling critical incidents for global customers. This position offers unlimited exposure to AWS technologies and the opportunity to work with leading-edge cloud solutions.

Your responsibilities will include managing complex technical escalations, coordinating with engineering teams, and providing clear communication to senior leadership. You'll build comprehensive understanding of AWS services and their interdependencies, while implementing solutions that enhance customer experience through automation and self-repair mechanisms.

This role offers excellent career growth opportunities within AWS, the world's leading cloud platform. You'll be part of a culture that values work-life harmony, diversity, and continuous learning. The position requires technical expertise combined with strong communication skills and the ability to maintain composure in high-pressure situations.

Join AWS and be part of a team that's shaping the future of cloud computing while working with some of the most innovative companies globally. This role offers the perfect blend of technical challenge and customer advocacy, making it ideal for professionals who are passionate about technology and customer success.