Escalation Engineer II (HSO), E2M

Amazon Web Services (AWS) is seeking an Escalation Engineer II to join their Escalation and Event Management (E2M) team within AWS Support. This role is crucial in managing critical escalations and executing customer-facing operational communications through the AWS Health service. The position offers an opportunity to work with cutting-edge cloud technologies while ensuring excellent customer experience.

As part of the E2M's Health team, you'll be responsible for keeping customers informed during technical challenges, executing planned operational communications, and supporting customer success with AWS Health Service. The role requires strong analytical thinking, problem-solving abilities, and excellent communication skills.

The ideal candidate will have 4+ years of technical support experience and a background in IT or Computer Studies. Knowledge of distributed computing environments and experience in Support Engineering or Customer Escalations is highly valued. You'll work in a dynamic environment alongside industry experts, managing critical infrastructure services that serve global customers.

Amazon offers a comprehensive compensation package including competitive base salary ranging from $86,000 to $185,000 depending on location, plus equity, sign-on bonuses, and extensive benefits. The company is committed to diversity and inclusion, providing various employee-led affinity groups and career development opportunities.

This role provides unlimited exposure to AWS technologies and services, making it perfect for those passionate about cloud computing and customer service. You'll have the opportunity to influence the customer experience directly while working with some of the most advanced cloud technologies in the industry.