Facilities Operations Centre (FOC) Engineer, AWS

AWS Infrastructure Services owns and operates all AWS global infrastructure, managing data centers and cloud operations worldwide.
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud

Description For Facilities Operations Centre (FOC) Engineer, AWS

AWS Infrastructure Services is seeking a Facilities Operations Centre (FOC) Engineer to join their Data Centre Global Engineering Operations team. This role is crucial in managing AWS's 24x7 data centre infrastructure monitoring operations. The position involves overseeing the physical infrastructure of data centers and coordinating Large Scale Events (LSEs) and Critical Site Events (CSEs).

The ideal candidate will bridge the gap between data centre IT infrastructure and facilities infrastructure, providing essential support to onsite teams while ensuring optimal service levels. This role requires someone who can think innovatively and align the FOC with broader business objectives.

The position offers unique opportunities for growth and development, including a 6-12 month training period rotating through various AWS locations before permanent placement. You'll be part of a diverse team working alongside software engineers, hardware specialists, network engineers, and security experts.

AWS Infrastructure Services is responsible for keeping the cloud running smoothly, managing everything from servers and storage to networking, power, and cooling equipment. This role is perfect for someone passionate about customer experience, thinks globally, and wants to contribute to operational excellence in Amazon's data centres.

The company offers a strong commitment to diversity and inclusion, with ten employee-led affinity groups reaching 40,000 employees globally. You'll experience an inclusive culture that embraces differences and encourages bold ideas, all while working on some of the most challenging problems in cloud infrastructure.

This is a shift-based role requiring flexibility to work weekends and holidays, ensuring 24/7 coverage of critical infrastructure. The position requires Australian Government Security Vetting Agency clearance eligibility and offers comprehensive benefits including medical insurance and relocation support after the training period.

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Responsibilities For Facilities Operations Centre (FOC) Engineer, AWS

  • Monitor data centre Amazon facilities infrastructure platform
  • Serve as Point of Contact for internal and external teams
  • Assist with development of communication and escalation protocols
  • Contribute to outage post mortem analysis
  • Ensure records are updated in a timely manner
  • Assist with coordination during emergency recovery efforts
  • Assist with development of tools to enhance team performance
  • Support 24x7 operations environment

Requirements For Facilities Operations Centre (FOC) Engineer, AWS

Linux
  • 2+ years of Electrical or Mechanical Experience
  • 1+ years of experience working with Building and/or Electrical Platform Management Systems
  • 2+ Years' Experience in Data Centre Engineering/Operations
  • Ability to obtain Australian Government Security Vetting Agency clearance
  • Ability to work in a 24x7 shift environment including weekends and holidays

Benefits For Facilities Operations Centre (FOC) Engineer, AWS

Medical Insurance
Relocation Benefits
  • Diverse and inclusive workplace culture
  • Employee-led affinity groups
  • Innovative benefit offerings
  • Annual learning experiences
  • Training and development opportunities
  • Relocation support after training period

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