Facilities Operations Centre (FOC) Engineer, AWS

AWS Infrastructure Services owns and operates all AWS global infrastructure, managing data centers worldwide.
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud

Description For Facilities Operations Centre (FOC) Engineer, AWS

AWS Infrastructure Services is seeking a Facilities Operations Centre (FOC) Engineer to join their Data Centre Global Engineering Operations team. This role is crucial in managing AWS's global infrastructure, specifically focusing on 24x7 monitoring of data centre physical infrastructure. The position involves working with both IT and facilities infrastructure in large-scale data centers.

The FOC Engineer will be responsible for monitoring and maintaining critical facility systems, handling Large Scale Events (LSEs) and Critical Site Events (CSEs), and ensuring optimal customer experience through consistency and reliability. This role requires a unique blend of technical expertise in data centre operations and leadership skills to help establish a new Facilities Operations Centre.

The position offers a comprehensive training program lasting 6-12 months, during which candidates will rotate through various AWS locations before being permanently placed. This is an excellent opportunity for someone with data centre experience who wants to contribute to maintaining AWS's global cloud infrastructure.

The ideal candidate will have at least 2 years of electrical or mechanical experience, along with data centre operations background. They must be comfortable working in a 24x7 environment and be capable of handling emergency situations. The role demands strong communication skills, analytical thinking, and the ability to work with various teams across AWS.

AWS offers a diverse and inclusive work environment with numerous employee-led affinity groups and ongoing learning opportunities. The company is committed to maintaining high standards of safety and security while delivering efficient and cost-effective solutions for customers. This role provides an excellent opportunity to work with cutting-edge technology and contribute to the operation of one of the world's largest cloud infrastructure networks.

Last updated an hour ago

Responsibilities For Facilities Operations Centre (FOC) Engineer, AWS

  • Monitor data centre Amazon facilities infrastructure platform
  • Serve as Point of Contact for internal and external teams
  • Assist with development of communication and escalation protocols
  • Contribute to outage post mortem analysis
  • Ensure records are updated in a timely manner
  • Assist with coordination during emergency recovery efforts
  • Assist with development of tools to enhance team performance
  • Support 24x7 operations environment

Requirements For Facilities Operations Centre (FOC) Engineer, AWS

Linux
  • 2+ years of Electrical or Mechanical Experience
  • 1+ years of experience working with Building and/or Electrical Platform Management Systems
  • 2+ Years' Experience in Data Centre Engineering/Operations
  • Ability to obtain Australian Government Security Vetting Agency clearance
  • Strong verbal and written communication skills
  • Strong Microsoft Office skills (Word, Excel, Access)
  • Ability to work in a 24x7 environment including weekends and holidays

Benefits For Facilities Operations Centre (FOC) Engineer, AWS

Relocation Benefits
  • Relocation support for permanent location after training
  • Diverse and inclusive work environment
  • Employee-led affinity groups
  • Ongoing learning experiences
  • Training program for 6-12 months

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