Field Quality Engineer, Advanced Engineering Support Team

Ring, an Amazon company, is seeking a Field Quality Engineer to join their Advanced Engineering Support team. This role focuses on ensuring the quality and reliability of Ring's smart home security products, including alarms, lighting, and camera systems. As a Support Engineer, you'll be at the forefront of technical support, working directly with engineering teams and program management to provide comprehensive product support.

The position involves end-to-end technical support of all Ring products, requiring strong analytical skills and experience with debugging tools. You'll be responsible for investigating field issues, conducting beta testing, and performing system-level exploratory testing to maintain Ring's high standards of product quality.

This is an excellent opportunity for someone passionate about smart home technology and quality assurance. You'll work with cutting-edge home security products while using modern data analysis tools like Splunk, Tableau, and Quicksight. The role offers the chance to directly impact product quality and customer satisfaction at one of the leading companies in home security technology.

Working at Ring means joining Amazon's innovative culture, where you'll collaborate with diverse teams and contribute to products that millions of customers rely on for their home security. The company offers a supportive environment focused on customer obsession and innovation, making it an ideal place for those looking to grow their career in quality engineering and technical support.

The role combines technical expertise with practical problem-solving, requiring someone who can work independently while maintaining strong communication with various stakeholders. If you're passionate about quality assurance, home automation technology, and want to be part of a team that's revolutionizing home security, this position offers an exciting opportunity to make a significant impact.