FOC Technical Specialist, Facilities Operations Center

Amazon is the world's most customer-centric company, pioneering cloud computing through AWS (Amazon Web Services)
$120,000 - $180,000
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud

Description For FOC Technical Specialist, Facilities Operations Center

Amazon Web Services (AWS) is seeking a FOC Technical Specialist to join their Data Center Community (DCC) organization. This role is crucial in maintaining AWS's global infrastructure, focusing on the Facility Operation Center (FOC) team's operations. The position involves monitoring critical systems, analyzing infrastructure issues, and leading technical training initiatives across regions.

The ideal candidate will have extensive experience in data center operations and a strong background in technical leadership. You'll be responsible for maintaining 24/7 operations, managing critical infrastructure, and ensuring the smooth running of AWS's global data center network. This role combines technical expertise with leadership responsibilities, requiring both deep technical knowledge and strong people management skills.

As a FOC Technical Specialist, you'll work with cutting-edge technology in one of the world's largest cloud infrastructure environments. You'll have the opportunity to influence global operations, implement process improvements, and drive technical excellence across teams. The role offers significant growth potential within AWS's expanding infrastructure services division.

AWS offers a collaborative environment where diversity is valued, innovation is encouraged, and career growth is prioritized. You'll join a team that's passionate about maintaining the backbone of cloud computing while working on challenging problems that directly impact millions of AWS customers worldwide. The position offers competitive benefits, professional development opportunities, and the chance to work with industry-leading technology at a global scale.

Last updated 10 minutes ago

Responsibilities For FOC Technical Specialist, Facilities Operations Center

  • Monitor life-safety systems and infrastructure equipment alarms 24x7x365
  • Deep dive customer impacting events and locate systemic infrastructure issues
  • Design, create, and launch new learning content
  • Maintain FOC documentation globally
  • Manage technical training across regions
  • Lead team members across regions to accomplish organizational goals
  • Drive process improvement and ensure runbook compliance
  • Support during Critical Site (CSE) and Large Scale (LSE) events
  • Collaborate with external teams to implement new processes

Requirements For FOC Technical Specialist, Facilities Operations Center

Linux
  • 3+ years of experience directly related to data center or mission critical facility design and operations
  • 3+ years of experience working directly with engineering teams
  • 3+ years experience managing programs across cross functional teams
  • 3+ years experience performing complex data analysis
  • Experience with SCADA systems and alarm transmission
  • Excellent verbal and written communication skills
  • High attention to detail and quality standards

Benefits For FOC Technical Specialist, Facilities Operations Center

Medical Insurance
Dental Insurance
Vision Insurance
  • Work-life harmony
  • Flexible working culture
  • Career development opportunities
  • Mentorship programs
  • Inclusive team culture
  • Employee-led affinity groups

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