Hardware Support Engineer, FHSE

Amazon Robotics (AR) is seeking a Hardware Support Engineer to join their Field Hardware Support Engineering team. This role serves as the crucial link between AR and Reliability and Maintenance Engineers (RME), focusing on maintaining and optimizing robotic technologies in Amazon's facilities. The position combines technical expertise with customer-facing responsibilities, requiring strong troubleshooting abilities and leadership skills.

The role involves working directly with RME leaders and technicians at Amazon Fulfillment and Transportation Centers to optimize robotic system performance. You'll be responsible for identifying maintenance issues, implementing solutions, and driving improvements in both products and processes. The position requires extensive travel (50-75%) and offers the opportunity to work with cutting-edge robotics technology.

Key responsibilities include resolving technical escalations, providing on-site support, serving as a subject matter expert for robotic assets, and influencing product design based on field experience. The ideal candidate will have a bachelor's degree in Engineering, 4+ years of relevant experience, and strong problem-solving skills.

The position offers competitive compensation ranging from $81,400 to $182,000 based on location, plus additional benefits including equity, sign-on payments, and comprehensive medical coverage. This is an excellent opportunity for someone passionate about robotics and automation who wants to make a direct impact on Amazon's operational efficiency.

Working at Amazon Robotics means being part of a team that's pushing the boundaries of automation technology while solving real-world challenges. The role offers significant growth potential and the chance to work with multiple engineering teams in a fast-paced, innovative environment.