Hardware Support Engineer, MSP CX
Description For Hardware Support Engineer, MSP CX
Join Amazon's Fulfillment Technologies & Robotics team as a Hardware Support Engineer in the Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team. This role combines robotics technology, mechanical engineering, and customer support to ensure the optimal performance of Amazon's advanced robotics systems in fulfillment centers. You'll work at the intersection of product development and on-site operations, serving as a crucial link between technicians and engineers. The position offers hands-on experience with cutting-edge robotics technology while requiring strong problem-solving skills and the ability to work in a fast-paced environment. You'll be responsible for implementing new systems, developing maintenance procedures, managing spare parts, and driving continuous improvement initiatives. This role provides an opportunity to directly impact Amazon's fulfillment network efficiency while working with advanced robotics technology. The position requires significant travel (up to 75%) and combines technical expertise with leadership responsibilities in a dynamic, growing field.
Responsibilities For Hardware Support Engineer, MSP CX
- Provide on-site support for new product implementations and robotics systems
- Partner with product development and site-level teams
- Identify, analyze and resolve mechanical and system issues
- Design and implement electro-mechanical tools and fixtures
- Develop and implement proactive monitoring tools
- Create escalation processes for hardware issues
- Develop preventative maintenance procedures
- Lead on-site training sessions
- Manage spare parts systems and processes
- Conduct safety and risk assessments
- Produce performance reports
- Up to 75% travel expected
Requirements For Hardware Support Engineer, MSP CX
- BS in Engineering (Mechanical, Electrical, Industrial, or related field)
- 3+ years designing, deploying, or supporting mechatronic or robotic systems
- Knowledge of statistical analysis tools, data visualization, and program management
- Experience leading disciplined technical problem-solving
- Experience with 8D, 5-Why, Fishbone, FMEA, or comparable root cause analysis methodologies
- Excellent communication skills
- Ability to manage multiple high-priority tasks simultaneously
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