Hardware Support Engineer, MSP CX

Join Amazon's Fulfillment Technologies & Robotics team as a Hardware Support Engineer in the Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team. This role combines robotics technology with practical problem-solving to transform customer fulfillment operations. You'll be the crucial link between on-site technicians and engineers, working with advanced robotics systems that power Amazon's fulfillment network.

In this position, you'll launch new systems, develop maintenance procedures, manage spare parts, monitor performance, and drive continuous improvement initiatives. The role requires a blend of technical expertise and leadership skills, as you'll work closely with product development teams and regional support managers to ensure the safety, reliability, and performance of emerging robotics technology.

This is an ideal opportunity for someone with an engineering background who enjoys hands-on technical work and wants to impact large-scale operations. The role offers exposure to cutting-edge robotics technology and the chance to solve complex challenges in a fast-paced environment. With up to 75% travel expected, you'll have the opportunity to work across multiple locations and implement solutions that directly impact Amazon's fulfillment capabilities.

The position offers competitive compensation ranging from $81,400 to $182,000 based on location and experience, plus comprehensive benefits including medical coverage and financial benefits. This role is perfect for someone who thrives in a dynamic environment, enjoys technical problem-solving, and wants to be part of shaping the future of automated fulfillment systems.