Hardware Support Engineer, MSP CX Support

Join Amazon's Fulfillment Technologies & Robotics team as a Hardware Support Engineer in the Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team. This role combines robotics technology expertise with hands-on technical support, focusing on maximizing the performance of advanced robotics systems across Amazon's fulfillment network. You'll be the crucial link between on-site technicians and engineers, launching new systems, implementing maintenance procedures, and driving continuous improvement initiatives. The position requires extensive travel (up to 75%) and involves working in a fast-paced environment where you'll handle multiple priorities. You'll collaborate with product development teams, manage system performance, and lead training sessions while contributing to the safety and reliability of Amazon's cutting-edge robotics technology. This role offers the opportunity to work with emerging technologies and make a direct impact on Amazon's operational efficiency. The ideal candidate combines technical expertise in mechatronics with strong problem-solving abilities and excellent communication skills. You'll be part of a smart team of doers who are passionate about applying cutting-edge advances in robotics to transform customer experiences.