Incident Management Engineer, AWS Incident Detection and Response

Amazon Web Services (AWS) is seeking an Incident Management Engineer to join their Incident Detection and Response team within AWS Support. This role is crucial in providing 24x7 monitoring and incident management for AWS Enterprise Support customers. The position involves working with critical workloads, developing custom runbooks, and ensuring rapid response to incidents within 5 minutes of critical alarms.

The ideal candidate will possess strong analytical skills, technical expertise, and excellent communication abilities to work effectively with customers at all levels. This role requires a blend of tactical and strategic execution, with responsibilities including incident resolution, customer engagement, and continuous improvement of operational processes.

Working in Dublin, the role follows a "follow-the-sun" schedule with core hours of 7am to 3pm GMT or 8am to 4pm GMT+1. Weekend and holiday rotations are part of the role. The position offers opportunities for growth within AWS's dynamic environment, where innovation and customer obsession are core values.

The role combines technical expertise with customer service, requiring skills in cloud computing, virtualization, and incident management. You'll work with leading companies building mission-critical applications on AWS, making this an excellent opportunity for someone passionate about technology and customer success.

AWS values diversity and inclusion, offering a supportive environment with employee-led affinity groups, ongoing learning opportunities, and a strong focus on work-life harmony. The company's commitment to being Earth's Best Employer means continuous investment in employee development and career growth.