AWS Support is seeking an Incident Management Engineer for their Incident Detection and Response team within Enhanced Support Services (ES2). This role is crucial in providing proactive engagement and incident management for AWS Enterprise Support customers. The position involves working in a follow-the-sun model during core hours of 9:00 AM - 5:00 PM AEST, with some weekend and holiday rotations required.
The ideal candidate will possess a unique blend of technical expertise and customer service excellence, with demonstrated experience in incident management and problem-solving. You'll be responsible for monitoring critical workloads 24x7, engaging with customers within 5 minutes of critical alarms, and developing custom runbooks and response plans.
As part of AWS, the world's leading cloud platform, you'll work with cutting-edge technology and help protect mission-critical customer infrastructure. The role offers significant growth opportunities through continuous learning, mentorship, and exposure to diverse technical challenges. You'll collaborate with global teams and have the chance to influence AWS's operational excellence.
The position combines technical depth with customer engagement, requiring strong communication skills and the ability to translate complex technical issues for various stakeholders. You'll be part of an inclusive culture that values diverse experiences and perspectives, with access to employee-led affinity groups and ongoing learning opportunities.
This role offers competitive benefits, including flexible work arrangements, comprehensive healthcare, and career development resources. Join a team that's at the forefront of cloud computing, working with industry-leading customers while maintaining a healthy work-life harmony.