Incident Management Engineer, Enhanced Support Services (ES2)

AWS Support is seeking an experienced Incident Management Engineer to join their Enhanced Support Services (ES2) team. This role is crucial in managing critical escalations and ensuring operational excellence for AWS customers worldwide. The position involves working with Support Engineering, Enterprise Support, and Service Teams to resolve complex technical challenges and improve customer experience.

The ideal candidate will possess a strong background in Incident Management with 5+ years of technical experience and 3+ years specifically in incident management for mission-critical applications. You'll be responsible for driving the resolution of large-scale customer impacts, managing critical escalations, and leading incident response efforts. The role requires excellent communication skills as you'll be interfacing with stakeholders at all levels.

Working at AWS offers unique opportunities to impact cloud computing at a global scale. The company values diverse experiences and fosters an inclusive culture through employee-led affinity groups and ongoing learning opportunities. AWS provides comprehensive benefits including medical coverage, financial benefits, and supports work-life harmony through flexible arrangements.

The position operates during core hours of 8am-4pm PDT and may require periodic weekend coverage on a rotational basis. You'll be part of a team that's essential to maintaining AWS's reputation for world-class support while helping protect and serve our most critical customers. This is an excellent opportunity for someone passionate about technology who wants to work at the forefront of cloud computing while making a significant impact on customer success.