Incident Management Engineer (ES2)

AWS Support is seeking a talented Incident Management Engineer to join their Enhanced Support Services (ES2) team. This role is crucial in managing critical escalations and ensuring operational excellence for AWS customers worldwide. The position offers an exciting opportunity to work with leading companies building mission-critical applications on AWS services.

The ideal candidate will possess a unique blend of technical expertise and customer service excellence, with the ability to handle complex problem-solving while maintaining strong communication with customers at all levels. Working hours are 8am-4pm PDT, with periodic weekend coverage on a rotational basis.

As an Incident Management Engineer, you'll be at the forefront of critical incident response, working closely with Engineering Teams to resolve complex customer escalations. Your role will involve real-time monitoring, proactive issue management, and leading high-impact event communications. You'll also contribute to improving operational procedures and mentoring peers.

AWS offers a comprehensive compensation package, including competitive base pay ranging from $86,000 to $185,000 depending on location, plus equity and benefits. The company strongly values diversity and inclusion, providing numerous employee-led affinity groups and ongoing learning experiences. Work-life harmony is emphasized through flexible work arrangements.

This role presents an exceptional opportunity to join AWS, the world's leading cloud platform, and make a significant impact on customer success while growing your career in a dynamic, innovative environment. You'll be part of a team that values continuous learning, diversity of experiences, and maintains high standards of operational excellence.