Incident Management Engineer, ES2

AWS Sales, Marketing, and Global Services (SMGS) is seeking an Incident Management Engineer for their Enhanced Support Services (ES2) team. This role is crucial in managing critical escalations and ensuring operational excellence for AWS customers worldwide. The position requires a blend of technical expertise and customer service skills, working with leading companies building mission-critical applications on AWS.

The ideal candidate will possess strong analytical skills, solid technology experience, and excellent business judgment. You'll be responsible for managing critical incidents, providing emergency response, and driving technical resolution while maintaining clear communication with stakeholders. The role operates during core hours of 8am-4pm PDT, with periodic weekend coverage on a rotational basis.

AWS offers a comprehensive compensation package including competitive base salary, equity, and extensive benefits. The company values diverse experiences and fosters an inclusive culture through employee-led affinity groups and ongoing learning opportunities. You'll have access to mentorship, career development resources, and the chance to work with cutting-edge cloud technologies.

Key aspects of the role include incident management, customer escalation handling, proactive monitoring, and leading operational improvements. You'll collaborate with engineering teams, contribute to problem records, and help maintain the health of AWS customers worldwide. This position offers the opportunity to work with industry-leading cloud technology while making a significant impact on customer success.

The role combines technical challenge with leadership opportunity, requiring someone who can execute both tactically and strategically. You'll be part of a team that values work-life harmony and provides the support needed to achieve success in the dynamic world of cloud computing.