Incident Management Engineer (ES2)

AWS Support is seeking a talented Incident Management Engineer to join their Enhanced Support Services (ES2) team. This role is crucial in managing critical escalations and ensuring operational excellence for AWS customers worldwide. The position involves working with Support Engineering, Enterprise Support, and Service Teams to resolve complex customer issues and improve overall customer experience.

The ideal candidate will possess a strong background in Incident Management with proven experience in technical support. You'll be responsible for driving the resolution of large-scale customer-impacting incidents, providing critical incident response, and leading communication during high-impact events. The role requires excellent analytical skills, technical expertise in cloud services, and superior communication abilities to work effectively with customers at all levels.

Working at AWS offers unique opportunities to impact cloud computing at a global scale. The company provides comprehensive benefits, including medical and financial benefits, flexible work arrangements, and strong career development support. AWS values diversity and maintains an inclusive culture through employee-led affinity groups and ongoing learning experiences.

The position offers competitive compensation ranging from $71,100 to $158,900 annually, depending on location and experience. Core business hours are 8am-4pm PDT, with periodic weekend coverage on a rotational basis. This is an excellent opportunity for someone passionate about technology and customer service to join a leading cloud platform provider and make a significant impact on customer success.